FAQs
More FAQs- What does pre-loss condition mean?
- How quickly can ServiceMaster Restore respond to the emergency situation at my home?
- Will any items in my home be salvageable after the cleanup process, and how do you determine what can be saved?
There may be some damage to your commercial property and facility that existed prior to the loss. Therefore, these damages will not be included in the scope of repairs. We are responsible for returning your commercial property to how it was before the damage occurred, in other words, to its pre-loss condition, using materials of like-kind and quality. At your request, we will provide you with an estimate for any additional construction projects you may wish undertaken by our team. This additional work is termed, “non-insured work.”
ServiceMaster Restore is available to take your call 24 hours a day, 7 days a week, 365 days a year. Depending on the situation and conditions, a ServiceMaster Restore representative will arrive at your home for an initial evaluation within a 2 to 4 hours of receiving the call, or sooner.
Our top priority is to properly and safely remove biological waste from your home while minimizing any damage. Our highly trained technicians are equipped with industry expertise, specialized products, and equipment to effectively clean and disinfect the affected area. We understand that some items may hold sentimental or monetary value, so we take extra care in evaluating each item to determine if it can be salvaged or not. We follow strict guidelines and protocols to ensure that only items that are safe for use will be deemed salvageable. Our team will communicate with you throughout the process and provide recommendations based on our findings. Rest assured that we will do everything possible to save as many items as we can during the cleanup process.