Welcome to ServiceMaster Restore of Kapuskasing

What are simple, everyday actions to help prevent the spread of respiratory viruses?

Follow WHO and Health Canada recommendations to help break the cycle of infection including using appropriate hand hygiene, respiratory etiquette, and social distancing.

• Avoid close contact with people who are sick.
• Avoid touching your nose, mouth, and eyes with unwashed hands.
• Wash your hands often with soap and water for at least 20 seconds. If soap and water are unavailable, use alcohol-based hand sanitizer with at least 60% alcohol.

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html#h

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My wood floors are wet and buckling. Will they have to be replaced?

Wood flooring in your home that has been damaged by water must be continually evaluated by qualified technicians during the drying process. We use professional-grade drying systems and dehumidifiers to create the ideal environment for wood floors to dry efficiently, and optimally to resume their original shape. Depending on the density of hardwood flooring and the type of finishes used, complete drying may take up to three weeks or longer. If you file a claim, your insurance adjuster will work with you to make the final decision as to whether the floors in your home will need to be refinished or replaced.

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Who is responsible for paying for the service?

As the commercial property owner, you are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full. A payment schedule may be agreed upon prior to the start of any non-insured work.

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