FAQs
More FAQs- Who is responsible for paying for the service?
- What makes SRM different than other disaster restoration companies?
- What would be considered non-insured work?
As the property owner you are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full. A payment schedule may be agreed upon prior to the start of any non-insured work.
When it comes to managing disasters and restoring commercial properties, you may find several options available to you. However, many provide only primary reconstruction and mitigation, which may need to be improved following a disaster. At ServiceMaster Recovery Management (SRM), we offer a complete and comprehensive solution to all your recovery needs, making us your full-service partner in a fast, safe, and effective recovery.
Any construction project unrelated to your loss is considered non-insured work. At your request, we will provide a separate estimate for non-insured construction projects, and this work will require separate authorization and payment terms. If the non-insured work will delay the completion of an insured portion, then the situation must first be discussed with your Insurance Adjuster and the ServiceMaster Restore Project Manager.